● Cancellations are possible before the order enters preparation.
● Once the order is prepared or shipped, no refunds will be issued, but it will be evaluated on a case-by-case basis if the product arrived damaged or with quality issues.
● For any inconvenience, the client must contact us within the first 24 hours after receiving the order.
● Depending on the case, we may offer:
• Product replacement
• Order adjustment
• Alternatives agreed upon with the client

Contact Information

If you have any questions about returns, refunds, or your order, you can contact us.

Address:
González Bo Pueblo, Plaza Del Mercado
Calle José Gonzalo Díaz Local #3
Trujillo Alto, PR 00976

Phone: +1 787-903-0338
Email: info@flordecaramelo.com